System Application Support

Job Description

  • Understand business requirements, drive analysis, support and assess gaps, impacts and requirements on applications/solution supported.
  • Project & solution deliveries in alignment with business requirements and explore & implement enterprise ­wide technology enablement in accordance with business strategy and latest technologies.
  • Manage & execute the implementation of applications developed / supported in meeting users’ requirements and objectives.
  • Responsible to manage & conduct system integration test & user acceptance test
  • Provide application support services to client products platforms
  • Provide maintenance support in technology portfolio ensuring systems healthiness and performance meeting SLA.
  • Assess and implement system improvement plan to ensure reduction of incidents/problems and improve system stability and performance with appropriate preventive and proactive action in place.

Top 5 Skills / Experience

  • At least 5 years’ experiences in system/application support role or programmer role with skills in IT problem diagnosis, troubleshooting and resolution.
  • Good understanding of system logical and architecture which including knowing how system components interact, comprehending design principles, and recognizing data flow.
  • Knowledge in application development programming languages and components i.e. Java, HTML etc. Java experience will be an added advantage.
  • Good understanding in Structured Query Language (SQL) and database system with basic knowledge in database components and operation.
  • At least 2 years’ experience to manage & conduct system integration testing & user acceptance test.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...