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Systems Analyst ll

May 27, 2026

Hi, I'm <a href="http://www.linkedin.com/in/diasrita/" target="_blank" rel="noopener noreferrer">Rita Dias</a>, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.The Systems Analyst supports Dynamics 365 is accountable for maintaining user access, roles, workflows and business unit configuration for all Dynamics 365 users. This role performs configuration changes based on business needs and prioritization, promotes approved changes from sandbox to production through Azure DevOps pipelines, keeps sandbox environments aligned with production, and delivers reporting on Dynamics data as needed.We are looking for a Systems Analyst ll who will:<ul><li>Maintain the Dynamics 365 user base, including user setup, access changes, role assignments, and business unit configuration for all Dynamics 365 users.</li><li>Support and maintain Dynamics 365 operations during CST time zone coverage, ensuring timely response to production issues, business requests, and operational support needs.</li><li>Perform application configuration changes based on approved business needs and prioritization, including cloud flows, JavaScript updates, table and column changes, business rules, and other declarative or low-code platform updates.</li><li>Make production pushes using Azure DevOps pipelines from sandbox to production and support deployment validation and post-deployment checks.</li><li>Maintain sandbox environments so they stay current with production configuration and are ready to support testing, validation, and release activities.</li><li>Support incident resolution and enhancement requests by documenting issues, validating system behavior, coordinating with technical resources, and implementing or assisting with approved fixes.</li><li>Report on Dynamics data as needed, including common reporting areas such as users, contracts, leads, and opportunities.</li><li>Partner with business users and technical teams to understand current-state processes, assess impacts, and implement practical system changes that align with business objectives.</li><li>Create and maintain system documentation, configuration documentation, training materials, and quick reference guides as needed.</li><li>Facilitate and support testing activities for changes delivered to the platform, including unit testing, validation, and business acceptance support.</li><li>Stay current on Dynamics 365 platform capabilities and recommend improvements that strengthen process efficiency, reporting, supportability, and platform maturity.</li></ul>Is this opportunity right for you? We are looking for candidates who have:<ul><li>Associate’s or Bachelor’s degree in computer science, information systems, business, or a related field, or equivalent experience.</li><li>3+ years of experience supporting business applications such as Dynamics 365, Salesforce, or similar enterprise platforms.</li><li>Experience with application configuration, security administration, reporting, and business process support in a low-code or CRM platform.</li><li>Ability to partner with business users to understand current-state and future-state process needs and translate them into practical system changes.</li><li>Ability to work with development and technical resources to understand system design, troubleshoot issues, and support deployment activities.</li><li>Strong analytical, troubleshooting, organization, and customer service skills</li><li>Dynamics 365 administration and configuration experience</li><li>Contract Lifecycle Management (CLM) experience is a plus</li><li>Experience with Power Automate, reporting tools, and Azure DevOps</li></ul>CSGer Perks & Benefits<ul><li>Work from Home, in-office, or hybrid</li><li>Employee Belonging Groups</li><li>Healthcare: Dental, Medical</li><li>Paid Vacation, Volunteer, and Holiday Time Off</li><li>And so much more!</li></ul><h2></h2>Location(s):Colombia RemoteAccommodation:If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes. Our Guiding Principles:Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.Our Story: CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. <a href="https://www.csgi.com/about-csg/inclusion-impact/" target="_blank" rel="noopener noreferrer">Learn more about CSG Inclusion & Impact here.</a>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...