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Technical Support Engineer (Remote)

July 9, 2026

This a Full Remote job, the offer is available from: Africa, United States

Technical Support Engineer – L3 / Senior
Fully remote – ONLY South African Applications

Azure | VMware / Hyper-V | AI Enablement - If complex outages don't scare you and AI excites you, this is your role.

Welcome to Netsurit

We're Netsurit — a global MSP helping businesses grow, scale, and stay secure without drowning in IT noise.

Our mission: Support the dreams of the doers, that personifies a culture that genuinely supports your personal and professional goals.

At Netsurit, you'll work at the sharp end of modern IT — solving real infrastructure challenges while helping clients adopt cloud, automation, and AI-driven solutions.

We're looking for a Technical Support Engineer to join our US-focused team, supporting clients primarily based in the United States. This is a senior, hands-on role where you're trusted to lead, improve, and modernize, not just keep systems running. You'll work across Microsoft 365, Azure, virtualization, and emerging tools like Microsoft Copilot to deliver smarter, more secure environments that drive real business outcomes.

If you want to build the future of IT while still getting your hands dirty, you're in the right place.

What You Get

Exposure to enterprise and international clients
Real-world experience with modern cloud, security, and AI-enabled IT
A company that invests in certifications and career growth
A culture that truly supports your personal and professional dreams

The Role

As a IT Services Consultant, you'll be a trusted technical authority responsible for:

High-end cloud, infrastructure, and security delivery
Complex troubleshooting, consulting, and project execution
Proactive improvements across client environments
Technical leadership and mentorship within the team

You'll work across Microsoft Cloud, virtualization, networking, and security, while helping clients adopt automation and AI-enabled workflows.

This role requires working US business hours and being open to dynamic shifts, including occasional weekend work, depending on client needs.

What You'll Do

Design and implement cloud, infrastructure, security, and modernization projects
Deliver proactive and reactive support across Netsurit's client base
Perform infrastructure and security assessments with clear recommendations
Build and maintain high-quality client documentation
Own and contribute to:

Incident Management
Problem Management
Service Requests
Change Management

Apply ITIL and ITSM best practices

You'll work extensively with

Microsoft 365 / Office 365
Microsoft Azure
VMware and Hyper-V
Identity, security, backup, and resilience solutions

You'll design, support, and troubleshoot

TCP/IP, VLANs, firewalls, switches, and routers
Secure hybrid and cloud environments
Ransomware and malware protection strategies

What We're Looking For

Must Have

5+ years' experience in IT, infrastructure, or MSP environments
Strong Microsoft Cloud experience (Microsoft 365 and Azure)
Proven experience with:

VMware / Hyper-V

Networking and security fundamentals

FortiGate / Fortinet firewall experience is required
Solid understanding of ITIL / ITSM
Excellent troubleshooting and problem-solving skills
Strong client-facing and interpersonal skills
Excellent English communication skills
Ability to work US hours (4pm – 1am), with flexibility for dynamic shifts and weekends
Reliable connectivity and redundant power suitable for remote production work

Bonus Points For

Automation or scripting experience
Hands-on use of AI tools (Microsoft Copilot, Power Automate, AI workflows)
Cloud optimization and modernization projects
Consulting or MSP background
A strong continuous learning mindset

The Kind of Person Who Thrives Here

You take ownership of outcomes, not just tasks
You enjoy working directly with US-based clients
You're curious about AI and automation
You communicate clearly and confidently
You want to grow into higher-level consulting, architecture, or leadership

Artificial Intelligence Innovation:
Join Netsurit at the forefront of AI transformation—where technology meets ambition. Help us design, implement, and scale intelligent solutions that empower our clients to automate processes, uncover insights, and accelerate growth. Leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes. Be part of a team thats shaping the future of AI-powered innovation.

Note to Agencies: Principals only. No recruiters, no agencies, no unsolicited services.

This offer from "Netsurit" has been enriched by Jobgether.com and got a 77% flex score.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...