The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

Impact you will make

Lam Research is a leading global manufacturer of capital equipment for advanced semiconductor production. Technical writers play a critical role in enabling on-time delivery of new products by collaborating closely with engineering teams to develop, review, and release high-quality documentation required for product shipment and customer delivery.

In addition, technical writers help address safety-related issues and customer escalations, often under urgent timelines. This ensures accurate and compliant documentation is available to support safe product use in the field and directly contributes to customer satisfaction and successful product adoption.

What you will do

The technical writer in this position is responsible for creating and editing technical procedures and manuals for Lam internal and external customers. This regular full-time position will be based in Fremont, California, and the writer will work closely with engineers, core writing staff, and cross-functional teams across Lam Research’s global regions.

Primary responsibilities:

• Create and thoroughly edit technical procedures and manuals for internal and external customers.
• Collaborate with engineers and core writing staff to finalize procedures using Microsoft Word.
• Ensure accuracy, completeness, and timely delivery of technical content.
• Create product manuals in the Content Management System (CMS).
• Obtain information from engineering sources, edit the information for accuracy and completeness, and incorporate it into procedures.
• Attend and contribute to content team meetings, and provide status and plans for future deliverables.

Who we are looking for

The ideal candidate for this position must have the following:

• A minimum of a bachelor’s degree, preferably in one of the following fields of study:
  Technical Writing, English, Communications, or Journalism
  • Note: A different degree (for example, an engineering degree) is acceptable but excellent writing skills are required.

• Minimum of 2 years of writing or editing experience

• The following mandatory skills and experience:
  • Strong English language skills (this is a MUST have)
  • Work experience in Microsoft Word, Excel, and PowerPoint
  • The following personal skills:
    • Excellent editing and writing skills
    • Strong attention to detail
    • Excellent organizational skills
    • Ability to work well in a team environment
    • Good communication skills

Preferred skills

• DITA XML
• Content Management System (CMS)
• Adobe Acrobat
• SnagIt or an equivalent software tool
• SharePoint
• Adobe Photoshop
• Adobe Illustrator

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

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