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Territory Facilities Manager- North America Store Development(Chicago OR Dallas)
About the position
NIKE, Inc. is looking for a Territory Facilities Manager (TFM) who is accountable, highly organized, and deeply committed to operational excellence. This role is responsible for ensuring our stores are safe, compliant, well-maintained, and consistently deliver a premium environment for our store athletes and consumers. This role will be based in either Chicago, Illinois or Dallas, TX, and relocation will be offered. The ideal candidate brings a strong facilities management foundation paired with a proactive, solution-oriented mindset. You are comfortable managing complexity at scale—balancing reactive maintenance, planned programs, vendor performance, fiscal discipline, and cross‑functional partnership—while continuously improving tools, processes, and service outcomes.
Responsibilities
- Own day‑to‑day facilities operations for all Nike, WOF, and Converse retail locations within your assigned territory.
- Accountable for operational continuity, safety, compliance, service quality, and cost management across a large, geographically distributed store portfolio—spanning building systems as well as the in‑store environment, including fixtures, furniture, and storytelling design elements.
- Manage reactive and planned maintenance across multiple trades, ensuring timely resolution and minimal impact to store operations.
- Oversee vendor performance, contract compliance, service quality, and corrective actions when standards are not met.
- Partner with Finance to manage OPEX and CAPEX budgets with strong fiscal discipline and transparency.
- Lead facilities readiness for new store openings, remodels, refreshes, and brand moments.
- Collaborate cross‑functionally with Store Operations, Construction, Real Estate, Resilience/Health & Safety, Procurement, and Loss Prevention.
- Leverage data, dashboards, and reporting tools to monitor trends, identify risks, and drive continuous improvement.
- Support incident response and risk mitigation efforts, including life safety, HVAC comfort, utilities, building system compliance, and issues impacting fixtures, furniture, or in‑store brand/storytelling elements.
Requirements
- Bachelor’s degree in Business, Facilities Management, Engineering, or a related field is preferred; however, individuals possessing equivalent and relevant professional experience will also be considered.
- 5+ years of experience in facilities management, retail operations, or multi‑site property management.
- Experience managing vendor performance, contract compliance, and service quality across a remote, multi‑site territory.
- Experience supporting construction and repair projects, with the ability to interpret architectural drawings and navigate leases, management contracts, and vendor sourcing.
- Demonstrated ability to manage budgets, forecast spend, and make data‑driven decisions.
- Working knowledge of retail building systems and store environment standards (HVAC, electrical, plumbing, life safety, utilities, fixtures, furniture, and storytelling/visual elements).
- Experience using facilities management platforms and dashboards (e.g., ServiceChannel, Corrigo).
- Advanced, daily use of Excel, PowerPoint, and SharePoint for tracking work, reporting, and communication.
- Strong analytical, organizational, and problem‑solving skills with attention to detail.
- Clear, confident communicator able to influence partners and drive alignment.
- Demonstrated commitment to superior customer/client service with strong responsiveness, follow‑through, and partner experience.
- Ability to prioritize and multi‑task in a fast‑paced, high‑volume environment.
- Ability to travel approximately 35% of the time.
Benefits
- Relocation will be offered.
