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Ticket Guide Agent - JFK Airport
GUIDE GUESTS. SOLVE PROBLEMS. CREATE MOMENTS. BECOME A TICKET GUIDE AGENT!
Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!
WHY WORK FOR PRIMEFLIGHT?
- Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)
- We are committed to being a leading provider of commercial services within the aviation industry
- Our teams focus on maintaining a positive working environment and treating all team members with respect
- With more than 200 locations across the world, we offer opportunities for career progression
RESPONSIBILITIES
- Greet passengers and provide directional assistance: Offer a warm welcome to travelers and guide them to check-in counters, gates, or other airport facilities
- Answer passenger inquiries regarding flight schedules and ticketing: Provide accurate and up-to-date information on flight timings, delays, and cancellations
- Assist passengers with self-service ticketing machines: Help travelers navigate and use automated ticketing kiosks efficiently
- Explain airport procedures and policies to passengers: Clarify airport security protocols, baggage rules, and check-in procedures
- Guide passengers through the ticketing process: Walk customers through the steps of purchasing or modifying tickets
- Resolve ticketing issues and concerns: Address and troubleshoot problems related to ticket purchases, refunds, or changes
- Collaborate with airline representatives to ensure accurate information: Work closely with airline staff to maintain consistency in passenger communications
- Manage queues and crowd control at ticketing areas: Organize lines and manage passenger flow to prevent congestion
- Provide special assistance to passengers with additional needs: Offer extra help to travelers with disabilities, young children, or other special requirements
- Keep informed about different airline ticketing policies: Understand and communicate various airlines' ticketing rules and restrictions
- Facilitate smooth passenger movement to security and boarding: Ensure passengers are directed to the correct security lines and boarding gates
- Maintain a high level of customer service and professionalism: Uphold the company's service standards in all interactions with passengers
- Handle sensitive information with discretion and confidentiality: Respect privacy when dealing with passenger details
- Report any security or safety concerns: Remain vigilant and inform appropriate authorities of any unusual activities
- Continuously update knowledge on airport layout and services: Stay informed about changes in airport facilities, services, and layout to provide accurate guidance
- Exemplify PrimeFlight customer service and safety standards
- Perform any additional duties as assigned by management
- 18 years of age or older
- Eligible to work in the United States
- Communicate effectively in English (reading, writing, speaking)
- Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
- Effectively communicate with colleagues and clients, both in-person and through electronic means
- Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
- Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays