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TOC Representative

May 19, 2026

Job Brief

Responsible for performing all aspects of the logistics/transportation operation. This includes domestic shipments by LTL, TL, small package, air and overall order management.

At DHL, our people are our greatest asset! Everyone’s contribution drives us to be the world's #1 logistics company.

Certified as a Great Place to Work and as a Top Employer, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career.

This is a remote position that can be based near CLT, IAD, EWR, BOS,CAK,CVG,ATL,MCO,ORD, DFW or IAH.

SUMMARY:
The Transportation Operations Center (TOC) Representative is responsible for supporting day-to-day transportation and logistics operations to ensure timely, accurate, and cost-effective movement of freight. This role coordinates domestic shipments across multiple transportation modes, including LTL, TL, small package, and air, while providing end-to-end shipment visibility, issue resolution, and operational support to internal and external stakeholders. The TOC Representative plays a critical role in execution, monitoring, and communication within a fast-paced transportation environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Coordinate and execute daily domestic shipments across multiple transportation modes (LTL, TL, small package, air).
Create, tender, and manage ad hoc and scheduled shipments with approved carriers.
Enter shipment data into the Transportation Management System (OTM) with a high level of accuracy and attention to detail.
Track, trace, and proactively monitor all in-transit shipments through OTM or direct carrier/vendor communication.
Maintain and update transportation system records, ensuring shipment status, milestones, and documentation are current.
Serve as a point of contact for shipment-related inquiries and provide timely resolutions to issues or exceptions.
Confirm shipment details, pickup times, delivery appointments, and capacity with carriers.
Review transportation lanes and shipment characteristics to select the most appropriate and cost-effective mode of transportation.
Communicate daily with customers, sales teams, distribution centers, and cross-functional partners regarding shipment status, delays, and resolutions.
Review and validate Bills of Lading (BOL) and other shipping documentation for accuracy and compliance.
Support freight audit and documentation processes as required.
Assist other transportation department team members as needed to meet operational goals.
Adhere to all company policies, procedures, and safety standards.
Perform other duties as assigned to support business needs.

EXPERIENCE & QUALIFICATIONS:
High School Diploma or GED required.
1 year of logistics, transportation, or operations experience preferred.
Proficient in Salesforce and Microsoft Office applications; experience with Transportation Management Systems (TMS), such as OTM, preferred.

REQUIRED SKILLS:

Strong written and verbal communication skills with a customer-focused mindset.
Ability to work effectively in a team-oriented environment.
Proven ability to manage multiple tasks and priorities in a fast-paced setting.
Strong attention to detail and commitment to data accuracy.
Ability to work flexible schedules, including irregular hours, weekends, and overtime as required.
Professional demeanor with strong problem-solving and organizational skills.

PHYSICAL DEMANDS:

Regular sitting at workstation for 25 – 75% of the work shift.
Frequent standing and walking

As a leading logistics company in one of the fastest growing industries, at DHL eCommerce, we offer our employees, and their dependents benefits and incentives to make them successful at work and home.

Competitive Pay
Bonus Programs
Retirement Savings - 401k with company match
Medical, Dental, Vision, Well-being programs
FSA/HSA availability
Tuition Reimbursement
Paid Time Off including vacation and sick time
Company Paid Holidays and Floating Holidays
Paid Parental Leave
Employee Discount Program
Employee Assistance & Work Life Program
Short Term and Long-Term Disability
Life Insurance

Hourly range:$19.25-$22.50 (OH), $21.20-$24.20(NC,VA,GA,FL, KY & TX), $22.10-$25.10 (IL), $23.08-$26.08 (MA & NJ). This range is provided as a reasonable estimate of the compensation for this role. Factors that may be used to determine your actual salary may include but are not limited to your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role.

Equal Opportunity Employer - Veterans/Disability

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...