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Triage Nurse Nights - Compact State Licensed RN

July 6, 2026

Job Summary:*Nights - every other weekend, every other holiday**Shift differential* Essential Functions:<ul><li>Utilize assessment skills and evidence-based triage guidelines for triage of healthy, as well as acutely or chronically ill or injured members, including pediatric, adult, maternity, and geriatric members</li><li>Utilize provided training, skills and evidence-based triage guidelines to assess and assist members experiencing behavioral health challenges and crises.</li><li>Function as patient advocate by facilitating accessibility to healthcare and provide linkage to other CareSource departments</li><li>Educate patients about their health conditions, treatment options, and preventive care measures.</li><li>Assess health status and direct members to the most appropriate level of care</li><li>Utilize critical reasoning in clinical decision-making</li><li>Inform callers of preventative healthcare measures due</li><li>Identify and refer appropriate members for Care Management</li><li>Provide information about benefits, services and programs that allows members to maximize healthcare resources, as needed</li><li>Manage telephone interactions with compassion and respect for cultural, educational and psychosocial differences of individuals</li><li>Manage crisis situations effectively, providing appropriate resources and referrals to callers in distress.</li><li>Utilize multiple computer applications to document all information in an accurate manner</li><li>Practice in compliance with AAACN, URAC and NCQA standards and regulatory requirements</li><li>Keep abreast of trends in healthcare delivery and managed care</li><li>Participate in departmental activities such as quality audits, preceptorship/training as needed</li><li>Maintains and contributes to a collaborative professional and ethical work environment.</li><li>Provide support during times of emergent or critical staffing needs</li><li>Performs any other job related duties as requested.</li></ul> Education and Experience:<ul><li>Associates degree in Nursing required</li><li>Bachelor's degree in Nursing preferred</li><li>Three (3) years progressive clinical experience as an RN required</li><li>Triage, Emergency Nursing, Critical Care, or acute care experience within the past 3 years is strongly preferred</li><li>Behavioral Health experience preferred</li><li>Telephone Triage in a call center setting preferred</li></ul>Competencies, Knowledge and Skills:<ul><li>Strong computer skills</li><li>Strong clinical assessment skills</li><li>Strong communication skills</li><li>Ability to work independently and within a team environment</li><li>Attention to Detail</li><li>Critical listening and thinking skills</li><li>Decision making/problem solving skills</li><li>Proper phone etiquette</li><li>Customer service oriented</li><li>Broad base of clinical knowledge</li><li>Teaching skills</li><li>Ability to remain calm under pressure and in member life threatening situations</li><li>Ability to apply multiple communicative skills while utilizing available tools and resources simultaneously</li><li>Exemplify CareSource’s Mission in our behavior and member interactions</li></ul>Licensure and Certification:<ul><li>Current, unrestricted RN licensure in state of practice required</li><li>Multi-state RN licensure preferred</li><li>Ability to obtain licensure by endorsement in non-compact states when applicable</li></ul>Working Conditions:<ul><li>General office environment; may be required to sit or stand for extended periods of time</li><li>Travel is not typically required</li></ul>Compensation Range:$62,700.00 - $100,400.00CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package. Compensation Type (hourly/salary):HourlyOrganization Level Competencies <ul><li style="text-align:left">Fostering a Collaborative Workplace Culture</li><li style="text-align:left">Cultivate Partnerships</li><li style="text-align:left">Develop Self and Others</li><li style="text-align:left">Drive Execution</li><li style="text-align:left">Influence Others</li><li style="text-align:left">Pursue Personal Excellence</li><li style="text-align:left">Understand the Business</li></ul> <h2>This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.</h2>#LI-JS1

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...