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Warehouse Operations Manager

June 1, 2026

Operations Manager

Airvida | Full-Time | Onsite

Reports To: CEO

Department: Operations

Location: Onsite, Kansas warehouse facility

Travel: Occasional

About Airvida

Airvida is a fast-growing hyperbaric chamber and red light therapy company. We ship high-ticket wellness equipment into homes and clinics across the United States and Canada, helping customers improve recovery, performance, and long-term health. Our product line includes soft shell and hard shell hyperbaric chambers and red light therapy beds, ranging in price from $10,000 to over $50,000.

The Role

We are looking for an Operations Manager to own the physical execution of our business: the warehouse, the inventory inside it, and every customer's journey from order through installation.

Our units range from 200 to 4,000 pounds and typically require freight scheduling, site survey, white-glove delivery, professional setup, and customer training. The Operations Manager is the single owner of making all of that happen on time, on budget, and at a quality level that protects the customer experience at the moment of truth, when a high-ticket product arrives at someone's door.

This is a hands-on operations leadership role. You will run the warehouse floor, design the systems that scale our delivery network, and lead the team responsible for post-sale customer success.

Key Responsibilities

Warehouse Management

Design and maintain a zone-based warehouse layout: Receiving, Raw Materials, Finished Goods, and Shipping, with every location labeled and scannable.
Establish put-away rules and pick paths that support accurate, fast fulfillment.
Run daily and weekly cycle count cadence to maintain 100% inventory accuracy.
Manage inbound receiving from domestic suppliers, ocean container clearance, and customs documentation for international shipments.
Own warehouse safety: forklift operations, OSHA-compliant material handling, lifting protocols for 200 to 4,000 pound units.
Set visual management standards and enforce them.

Inventory Management

Maintain a single source of truth across all SKUs including chambers, red light beds, parts, and accessories.
Set reorder points and safety stock by SKU based on real consumption data.
Coordinate inbound supply planning with the CEO and manufacturer contacts in China and the United States.
Reconcile physical counts to system records weekly and resolve variances.
Manage parts inventory for service work, warranty replacements, and field technician kits.

Post-Sale Execution

Own the customer experience from order confirmation through installation completion as the single point of accountability.
Run weekly Customer Experience reviews with leadership and surface escalations early.
Gate every order through pre-sale qualification, confirming physical space, electrical requirements, access path, prescription if required, and financing, before it enters fulfillment.
Serve as the escalation point for customer issues between order and 60 days post-install.
Lead the post-sale team including shipping coordination, customer onboarding, and installation scheduling.

Delivery, Installation, and Field Service

Manage freight carrier relationships (SAIA, FedEx, DHL, regional LTL) with negotiated rates and documented service level agreements.
Create Delivery Plan files for every complex delivery involving stairs, elevators, narrow turns, basements, or crane requirements.
Require FaceTime site surveys before close on any non-ground-floor install, and build that requirement into the sales workflow.
Expand the field technician network using a hybrid model: full-time Field Specialists in core markets (Texas, Florida, California) plus contracted certified technicians through Field Nation or DME partnerships for national coverage.
Maintain delivery tier pricing across shipping-only, professional delivery and install, and white-glove premium installation.
Track every install for completion time, cost variance, customer satisfaction, and issue rate.

Cross-Functional Coordination

Work with the internal sales team to ensure that every deal entering post-sale execution is completed appropriately and to standard.
Work with the leadership team on invoicing accuracy, cost of goods reconciliation, inventory management, and freight cost allocation.

Systems and Reporting

Operate within Shopify for order management, inventory visibility, and shipping label generation.
Use HubSpot to log post-sale touchpoints and maintain pipeline visibility.
Maintain a weekly operations dashboard tracking inventory accuracy, average days from order to install, install cost per unit, customer NPS, freight cost as a percent of revenue, and on-time delivery rate.

What You'll Bring

5 or more years of operations management experience with direct warehouse and inventory ownership.
Hands-on experience with big-and-bulky freight and white-glove delivery. Comparable product categories include fitness equipment, home appliances, furniture, hot tubs, medical equipment, hyperbaric chambers, or similar oversized residential goods.
Inventory management system experience as a daily operator or implementer, with platforms such as NetSuite, Fishbowl, ShipHero, SkuVault, Cin7, or similar WMS or ERP.
Direct experience managing freight carriers and negotiating LTL and freight rates.
Forklift certified and comfortable on the warehouse floor.
Proven track record of building and maintaining 100% inventory accuracy. There is no margin of error for our product.
Experience standing up or expanding a field service or installation network across multiple states.
Strong people leadership skills, including the ability to set clear performance expectations, coach team members, and make difficult personnel decisions when required.
Excellent communication skills across sales, finance, manufacturing, and customer-facing contexts.

Nice to Have

Background in durable medical equipment (DME), medical devices, or consumer health products.
Reverse logistics experience with a service or refurbishment program.
International supply chain experience with manufacturers in China, including ocean freight and customs.
Familiarity with Shopify, HubSpot, or Aloware.
OSHA, DOT, or hazmat certifications.

What Success Looks Like in Year One

Inventory accuracy at 100%, verified by cycle count.
On-time delivery rate of 95% or higher.
Under 14 days from order to installed for ground-floor installs, under 21 days for complex installs.
Install cost variance within 10% of quoted cost on 90% or more of jobs.
10 or more states with reliable install coverage.
A capable, accountable operations team in place.

Compensation and Benefits

Base salary commensurate with experience. Performance bonus tied to the success metrics outlined above. Standard benefits package. Full-time onsite at our Kansas warehouse facility.

How to Apply

Submit your resume along with a brief cover letter explaining why this role and Airvida are a fit for your background.

Company Description

Airvida is a fast-growing hyperbaric chamber and red light therapy company. We ship high-ticket wellness equipment into homes and clinics across the United States and Canada, helping customers improve recovery, performance, and long-term health. Our product line includes soft shell and hard shell hyperbaric chambers and red light therapy beds, ranging in price from $10,000 to over $50,000.

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