Leave Case Manager - FMLA Experience is Required - Remote

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS, California, Illinois, Massachusetts, Montana, New Hampshire, Rhode Island, Seattle WA, and Washington DC

Required:

  • 1-2 years of related experience and current knowledge of the integrated disability and absence management industry
  • Knowledge of state and federal FMLA regulations


Reporting to the team manager, this remote role is primarily responsible for the accurate and compliant administration of various clients' Family Medical Leave Act (FMLA) policies. A successful candidate will provide essential guidance to associates, management, and perform clerical duties critical to operational functions.

Day in the Life

Leave Management & Compliance:
Administer the FMLA policy, including reviewing all FMLA documentation for accuracy and completeness.
Make recommendations to approve or deny FMLA requests based on established federal regulations.
Ensure processes adhere to established procedures and applicable laws.
Maintain compliance with all federal and state regulations and internal standards.
Serve as an internal reference for certification requirements and processing within the team.

Associate and Management Support:
Assist associates by guiding them through the leave of absence (LOA) request process.
Provide timely and accurate responses to associates and all levels of management regarding day-to-day issues.
Assist management with complex LOA situations, providing guidance within policy and legal guidelines.
Proactively manage business expectations and resolve concerns by communicating status and issues effectively.
Contact providers for necessary clarification.

Administrative and Reporting Functions:
Process all leave of absence paperwork according to established procedures.
Coordinate correspondence, forms, and other necessary documents via the claim system.
Maintain complete records of all LOA requests, including tracking and analysis of data.
Generate required reports and maintain accurate files, data input, and analysis.
Support management with special projects as necessary.

#LI-Remote

Additional Qualifications/Responsibilities

Must Have's

High School Diploma
1-2 years of related experience and current knowledge of the integrated disability and absence management industry
Excellent customer service skills and the proven ability to manage difficult and stressful situations
Strong communication skills (written, verbal, persuasion, motivation, and facilitation of strong working relationships)
Ability to manage business expectations and resolve concerns by communicating status and issues
Ability to effectively prioritize and escalate customer issues
Ability to interpret and analyze multiple facts
Knowledge of state and federal FMLA regulations; experience with paid family and medical leave is a plus. Strong organizational skills and the ability to manage a heavy caseload
Excellent interpersonal skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies

Preferred

Knowledge of medical disability management
Prior experience utilizing a CRM system (Salesforce) and advanced data management tools (Excel, OneNote) for organizational efficiency

Position Info:

Pay: $21/hour
Schedule
Training: Monday - Friday 8am - 5pm EST (approx. 8 weeks in length)
Post-Training: Monday - Friday 8am - 5pm EST
Career Progression
This is a temp-to-perm position and may result in a full-time, permanent position with the client based on performance and business needs. Additional details to be discussed during the interview process.
This position is 100% remote and provides equipment.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...