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Student Advisor (Mandarin Required)

June 24, 2026

Job Opportunity: Student Advisor / Customer Service Representative Location: Remote Job Type: Full-Time Contractor (40 Hours Per Week) Pay Range: $20/hour (Base) + $20/per successful long-term class conversion (Bonus) <div class="ql-divide ql-long-3621003 ql-authorBlock-3621003 ql-embed-selected"><hr></div> About Think Academy: TAL is a world-leading education and technology enterprise, serving 4.5 million students across the globe. Established in Beijing in 2003, it made history by becoming the first Chinese education institution catering to primary and middle school students to be listed on the New York Stock Exchange (NYSE: TAL) in 2010. <a class="ql-link ql-author-3621003 ql-size-10" href="https://en.100tal.com/" target="_blank">https://en.100tal.com/</a> Think Academy, the international brand of TAL, has established campuses in many countries, including China, the U.K., the U.S.A., Canada, Australia, Singapore, Malaysia and so on. In addition to the core teaching services, Think Academy is committed to organizing educational events, charity activities, and promoting educational Sustainable Development Goals (SDGs) with UNESCO (TAL has established an strategic partnership with UNESCO since 2019). <a class="ql-link ql-author-3621003 ql-size-10" href="https://www.thinkacademy.ca/" target="_blank">https://www.thinkacademy.ca/</a> <div class="ql-divide ql-long-3621003 ql-authorBlock-3621003 ql-embed-selected"><hr></div> About the Role: The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both English and Mandarin. This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. The Student Advisor will be an essential part of our team, helping us continue to provide high-quality educational services and support to our community of learners. Job Responsibilities: <ul> <li class="">Responsible for enrolling trial courses for clients, setting up new classes in the system, managing student transfers between classes, processing student refunds, and handling the mailing of course materials.</li> <li class="">Recommend suitable classes based on students' learning progress to ensure the smooth delivery of educational services.</li> <li class="">Assist teaching staff with additional tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments.</li> </ul> Job Qualifications: <ul> <li class="">Bachelor's degree or above, has strong interest in Education-related fields. </li> <li class="">Quick to learn and master the basic knowledge required for work, with a strong sense of customer service.</li> <li class="">Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills.</li> <li class="">1–3 years of experience in the sales or education-related customer service fields is a plus, but not required.</li> <li class="">Bilingual proficiency in both English and Mandarin is Required. </li> </ul> Working hours reference: <ul> <li class="ql-direction-ltr ql-long-3570068">Eastern Time‌: Wednesday to Sunday 2PM-10PM</li> </ul> The successful candidate will be a proactive, customer-focused individual who can comfortably interact with diverse users and deliver exceptional customer service. <div class="ql-divide ql-long-3621003 ql-authorBlock-3621003 ql-embed-selected"><hr></div> Think Academy's Commitment to DEI Think Academy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Diversity, Equity, and Inclusion (DEI) are fundamental values at Think Academy. We believe that a diverse workforce brings different perspectives and ideas, fostering creativity and innovation. Our commitment to DEI extends to all aspects of employment, including hiring, advancement, and development opportunities At Think Academy, we strive to create a workplace where everyone feels valued and included. We are dedicated to providing equal opportunities for employment and advancement, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, or any other protected status. If you require accommodations to participate in the job application process, please let us know once you have received an update about your application moving forward with the company. We are committed to providing reasonable accommodations to individuals with disabilities throughout the recruitment process.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...