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Account Manager - 1291 - Cape Town, South Africa
<p><strong>About the client:</strong></p><p>Our client is a results-driven digital marketing agency that partners with businesses across various industries to grow their online presence, increase organic traffic, and generate high-quality leads. They provide comprehensive digital marketing solutions including web design, SEO, and paid advertising, helping clients achieve sustainable and measurable growth through data-driven strategies.</p><p></p><p><strong>About the role:</strong></p><p>We are hiring a<strong> Account Manager </strong>for our client to serve as a trusted partner to the agency’s clients, guiding them through their digital marketing journey and ensuring long-term success. You’ll manage <strong>25–30 client accounts</strong>, acting as the bridge between clients and the internal delivery team to ensure goals are met and relationships remain strong.</p><p>This is not a task-ticking role. We’re looking for someone with high emotional intelligence, sound judgment, and excellent communication skills, who can explain digital marketing concepts clearly and confidently to non-technical clients. The ideal candidate is proactive, attentive, and comfortable managing both expectations and performance.</p><p><strong>Experience working in digital marketing agencies is required.</strong></p><p></p><p><br><strong>What you’ll be doing:</strong></p><ul><li><p>Manage<strong> </strong>and nurture 25–30 client accounts across various industries.</p></li><li><p>Translate technical digital marketing updates into clear, client-friendly communication.</p></li><li><p>Act as the main point of contact for all client queries, status updates, and feedback.</p></li><li><p>Ensure project deliverables are met on time by coordinating efficiently with the internal team.</p></li><li><p>Prioritize requests based on impact and team capacity — avoiding overload on any one specialist.</p></li><li><p>Proactively report progress, task completions, and updates without needing reminders.</p></li><li><p>Oversee project timelines and deliverables using ClickUp, ensuring transparency and accountability across teams.</p></li><li><p>Monitor project pipelines and keep tasks organized, updated, and moving efficiently through ClickUp.</p></li><li><p>Track and analyze campaign performance data; provide clients with clear, insightful reports and recommendations based on analytics.</p></li></ul><p></p><p><strong>Who are we looking for?</strong></p><ul><li><p>Minimum<strong> </strong>3 years of experience as an Account Manager, Client Success Manager or related field.</p></li><li><p>Proficiency in organizational tools and CRMs like ClickUp, GoHighLevel, etc. </p></li><li><p>Solid understanding of digital marketing factors, mainly Web design, SEO, and Google Ads.</p></li><li><p>Friendly, confident demeanor with a standout smile and energy that puts clients at ease.</p></li><li><p>Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.</p></li><li><p>Excellent organizational and time management abilities, with a keen attention to detail and strong project manage.</p></li><li><p>Strategic thinking and problem-solving skills, with the ability to identify and fix issues proactively.<br></p></li><li><p><strong style="border:0px solid rgb(238, 239, 242);font-weight:600;color:inherit;">Experience working in digital marketing agencies is required.</strong> </p></li><li><p><strong style="border:0px solid rgb(238, 239, 242);font-weight:600;color:inherit;">Fluent in English, oral and written.</strong></p></li></ul><p></p><p><strong>Position:</strong> Account Manager</p><p><strong>Remote Status:</strong> Fully Remote</p><p><strong>Salary:</strong> 2500 - 2800</p><p><strong>Internal Job ID:</strong> 1291</p><p><span><strong>Working Hours:</strong> 9 am to 5 pm EST</span></p><p></p>