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Clinical Outreach Representative, PPS

May 11, 2026

<div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> At Anew Era TMS & Psychiatry, our team of dedicated psychiatrists, psychologists, psychiatric nurse practitioners, and licensed therapists offers customized, comprehensive care designed around your needs. We provide a range of options, including in-person and online therapy, medication management, and advanced interventional treatments like transcranial magnetic stimulation (TMS) therapy, ketamine, and esketamine—all delivered in a safe and compassionate environment. With access to most commercial insurance plans, we make quality mental health care more accessible, helping you uncover the right path to wellness. </div> </div> </div> </div> </div> </div> </div>Position Summary: The Clinical Outreach Representative, PPS is responsible for increasing occupancy of the programs in his/her assigned territory. This occupancy target includes all service lines within the PPS Division, with a focus on psychiatric services. Essential Job Functions: The Clinical Outreach Representative, PPS is responsible for ensuring they meet their weekly, monthly and quarterly activity, inquiry, and admissions goals through the execution of: <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Regional strategic planning with weekly phone calls with Regional Director of Outreach and collaboration with PPS leadership.</li> <li style="margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Meeting weekly and monthly activity quotas – 80 1:1 meeting, 1 event, and 12-18 TMS admissions, 7+ general admissions.</li> <li style="margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Engage with the community to raise awareness about our healthcare services and initiatives.</li> <li style="margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Participate in community events, health fairs, and other outreach programs to promote our organization.</li> <li style="margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Build and maintain relationships with healthcare providers, including physicians, clinics, and referral sources.</li> <li style="margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Demonstrate an understanding of all service lines in the PPS division, to include but not limited to, TMS, Spravato, Ketamine, talk therapy, medication management.</li> <li style="margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Collaborate with healthcare professionals to streamline the referral process and ensure a smooth patient experience.</li> <li style="margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Provide education and training sessions to healthcare providers and community members on our services and relevant medical topics.</li> <li style="margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Excellent organizational skills and ability to establish priorities, develop plans, and implement marketing campaigns.</li> <li style="margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Collect and analyze data on community needs, referral patterns, and market trends to identify growth opportunities.</li> <li style="margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Collaborate with internal teams, such as marketing and clinical staff, to align outreach efforts with organizational goals.</li> <li style="margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Prepare reports and presentations summarizing outreach activities, findings, and recommendations.</li> <li style="margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Presentation and meeting skills to ensure appropriate and specific messaging that differentiates PPS and generates admissions.</li> <li style="margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Represent Discovery as needed at regional and national conferences.</li> <li style="margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Ensure timely submissions of monthly mileage, visa, and expense reports to Concur.</li> <li style="margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Ensure compliance with budget.</li> <li style="margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Ensure appropriate documentation and maintenance of Sales Force database.</li> <li style="margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Collect and submit weekly marketing team highlights for director.</li> </ul> Core Competencies: <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Must be able to demonstrate leadership abilities and be able to work with and communicate with persons from all educational and cultural backgrounds.</li> <li style="margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Must demonstrate tact, initiative, resourcefulness, professionalism, and enthusiasm and should be dedicated, prompt, organized, and efficient.</li> <li style="margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">In all aspects of supervision, should demonstrate assertiveness and neutrality, while having the ability to empower people effectively, and coach people appropriately to achieve goals.</li> <li style="margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Must maintain company standards in all interactions.</li> <li style="margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Should demonstrate the ability to inspire, contribute insightful and constructive recommendations to promote company growth while demonstrating an active effort towards their own personal growth.</li> <li style="margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Must have clear, effective, and efficient verbal and written communication skills.</li> <li style="margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Must dress in a professional manner and have a professional demeanor in all interactions internally and externally.</li> <li style="margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Must have the ability to work within a team structure.</li> </ul> <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">an upright position for long periods of time</li> <li style="margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Walking: Moving about on foot</li> </ul> Knowledge, Education, & Experience: <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Bachelor’s degree (B.A.) from four-year college or university</li> <li style="margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">At least three years’ experience working in direct outreach or clinical experience in the mental health field.</li> </ul> Physical Demands: The physical demands outlined here represent those that are typically required of an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. While performing the duties of this job, the employee is regularly required to do the following: <ul style="margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Engages in sustained power grasping and pushing/pulling motions</li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Exposure to dust, gas, odors, liquids, or fumes</li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Intermittent lifting and carrying up to 40 pounds, transporting object usually by hand, arm, or shoulder</li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Hand/eye coordination: Performing work using both</li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Working with hands: Seizing, holding, and grasping</li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Able to lift by raising or lowering an object from one level to another</li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">The ability to respond quickly to emergency situations, which may involve running or moving rapidly.</li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Frequent standing and walking for extended periods, often throughout the entire shift.</li> <li style="margin-bottom: 0in; margin-top: 0in; line-height: normal; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;">Potential exposure to infectious diseases, bloodborne pathogens, and hazardous materials, requiring adherence to safety and PPE protocols.</li> </ul> Employment Status: Full-Time Schedule: Monday-Friday (Flexibility after hours and weekends as needed) Work Location: Remote - must be local to Newport Beach, CA Compensation: Pay Range: $95,000 - $110,000/annually Arbitration Agreement: As a condition of employment, all candidates must agree to and sign a pre-employment arbitration agreement. This agreement requires that any disputes arising out of or related to employment with Discovery Practice Management will be resolved through binding arbitration rather than through litigation in court. <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> <div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: #000000; font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: #ffffff;"> Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin. </div> </div> </div> </div> </div> </div> </div> </div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...