Customer Service Performance Coach

Job Description:

  • Coach a team of customer service associates and supporting the PureWick Reimbursement operations management team
  • Ensure team and individual goals are reached to develop successful staff
  • Focus on call quality and manage key performance indicators for the team
  • Conduct coaching sessions, one-on-one meetings for performance reviews
  • Report KPI’s to Supervisor/Manager and provide weekly re-cap of team performance
  • Manage supervisor escalated calls in real-time and other operational issues

Requirements:

  • High School Diploma or General Education Degree (GED)
  • 2 years minimum experience in sales or customer service
  • Intermediate computer skills and knowledge of Microsoft Office Applications, Access or other database software
  • Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or operational training tools
  • Ability to write internal and external business correspondence
  • Ability to effectively present information and respond to questions from management, team members, and/or customers

Benefits:

  • Health insurance
  • Retirement plans
  • Flexible work arrangements
  • Professional development opportunities
  • Paid time off
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