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Customer Service Representative I Part-Time (Assigned to Community Services, Parks & Recreation)
Job Description
*P*lease Note:Recruitment will remain open until we receive the first 100 applications. We highly recommend submitting your application early to ensure consideration. We're Hiring!Join the City of Chino and Shape the Future
Are you ready to make a real impact? Do you thrive in fast-paced, creative environments where your ideas matter? If so, join our team as a P****art-Time Customer Service Representative I!
The Customer Service Representative I is a part-time position scheduled to work up to 20 hours per week. Work hours may vary between 12:00 p.m. and 8:00 p.m., including Saturdays.
The City of Chino offers a competitive salary. For more information, please click on the image below:
Who We Are The City of Chino is a vibrant place to live, work, and play, that is recognized for its integrity and dedication to public service. Together we take pride in providing quality, caring service to our community. The City of Chino pursues excellence in all facets of our operations and services, guided by the following Organizational Values:
- Commitment to Our Community
- Integrity & Accountability
- Fiscal Responsibility
- Partnerships & Teamwork
- Innovation
- Communication & Engagement
Duties/Responsibilities
What You’ll Do As our new Customer Service Representative I, you will:- Answer incoming phone calls; provide information and direct inquiries.
- Type and proofread correspondence, reports, and forms using computer software.
- Prepare, sort, file, and maintain accurate records and documents according to established systems.
- Receive, route, and distribute mail and materials promptly and accurately.
- Assist and collaborate with co-workers at all levels in a customer-focused environment to support the daily operations of the department.
- Maintain regular attendance and perform duties aligned with the City’s mission and values.
- Has knowledge of principles and practices of effective reception and telephone techniques including proper telephone etiquette.
- Understands practices used to establish and maintain files and information retrieval systems.
- Has the ability to establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
- Effectively uses computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of tasks.
- Uses tact, initiative, prudence, and independent judgement within general policy and procedural guidelines.
Qualifications
Minimum Qualifications: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:- Education: Equivalent to completion of the twelfth (12th) grade.
- Experience: One (1) year of clerical experience.
Special Requirements
Physical Demands and Working Conditions:- Light Physical Effort: involved typical workplace tasks such as typing, writing, filing, and operating light office equipment, with no strenuous physical activities required.
- Work Environment: Generally performed in standard office settings with no unusual physical or environmental demands; lifting is minimal, typically not exceeding 25 pounds.
Job Description
\n*P*lease Note:Recruitment will remain open until we receive the first 100 applications. We highly recommend submitting your application early to ensure consideration.\nWe're Hiring!\nJoin the City of Chino and Shape the Future
\nAre you ready to make a real impact? Do you thrive in fast-paced, creative environments where your ideas matter? If so, join our team as a P****art-Time Customer Service Representative I!
\nThe Customer Service Representative I is a part-time position scheduled to work up to 20 hours per week. Work hours may vary between 12:00 p.m. and 8:00 p.m., including Saturdays.
\nThe City of Chino offers a competitive salary. For more information, please click on the image below:
\nWho We Are The City of Chino is a vibrant place to live, work, and play, that is recognized for its integrity and dedication to public service. Together we take pride in providing quality, caring service to our community. The City of Chino pursues excellence in all facets of our operations and services, guided by the following Organizational Values:
\n- \n
- Commitment to Our Community \n
- Integrity & Accountability \n
- Fiscal Responsibility \n
- Partnerships & Teamwork \n
- Innovation \n
- Communication & Engagement \n
Duties/Responsibilities
\nWhat You’ll Do\nAs our new Customer Service Representative I, you will:\n- \n
- Answer incoming phone calls; provide information and direct inquiries. \n
- Type and proofread correspondence, reports, and forms using computer software. \n
- Prepare, sort, file, and maintain accurate records and documents according to established systems. \n
- Receive, route, and distribute mail and materials promptly and accurately. \n
- Assist and collaborate with co-workers at all levels in a customer-focused environment to support the daily operations of the department. \n
- Maintain regular attendance and perform duties aligned with the City’s mission and values. \n
- \n
- Has knowledge of principles and practices of effective reception and telephone techniques including proper telephone etiquette. \n
- Understands practices used to establish and maintain files and information retrieval systems. \n
- Has the ability to establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. \n
- Effectively uses computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of tasks. \n
- Uses tact, initiative, prudence, and independent judgement within general policy and procedural guidelines. \n
Qualifications
\nMinimum Qualifications:\nAny combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:\n- \n
- Education: Equivalent to completion of the twelfth (12th) grade. \n
- Experience: One (1) year of clerical experience. \n
Special Requirements
\nPhysical Demands and Working Conditions:\n- \n
- Light Physical Effort: involved typical workplace tasks such as typing, writing, filing, and operating light office equipment, with no strenuous physical activities required. \n
- Work Environment: Generally performed in standard office settings with no unusual physical or environmental demands; lifting is minimal, typically not exceeding 25 pounds. \n
