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Customer Support with Japanese CET/JST time

May 12, 2026

Purple Technology, a Czech outsourcing company specializing in services for globally operating partners in the FinTech industry, is currently seeking Customer Support Specialist fluent in Japanese for CET or JST working hours. The primary role involves delivering customer support in a FinTech-related service and handling client inquiries through e-mail and chat in Japanese. Additional responsibilities include administrative tasks like customer registration and maintaining communication records. What will you be working on?<ul> <li>Handling client inquiries, requests, and complaints via e-mail and chat with professionalism and accuracy</li> <li>Crafting detailed, well-structured responses to ensure clear and effective communication</li> <li>Processing requests according to established guidelines and procedures</li> <li>Identifying and reporting issues or errors to the Team Leader or relevant department</li> <li>Working with trading platforms, replicating reported issues, and assisting clients with troubleshooting</li> <li>Transcribing Japanese names into Latin characters accurately</li> <li>Collaborating with internal teams via Slack and email to ensure smooth workflow and issue resolution</li> </ul> What we expect from you:<ul> <li>Proven experience in remote support for Japanese clients, ideally in the financial or FinTech sector</li> <li>Strong ability to analyze and resolve issues while maintaining high service standards</li> <li>Native-level Japanese proficiency (N1 level) and business-level English (B2 or higher)</li> <li>Bachelor’s degree from a Japanese university (preferred)</li> <li>High technical aptitude and ability to quickly adapt to new software and financial applications</li> <li>Excellent communication skills – ability to explain complex issues clearly and professionally to clients and team members</li> <li>Strong sense of responsibility, reliability, and teamwork</li> <li>Self-motivated with a proactive approach to problem-solving</li> <li>Ability to work in CET or JST time zone</li> <li>Willingness to continuously learn and develop expertise in financial applications and trading platforms</li> </ul> Interested? We’d love to hear from you! If you believe you are the right fit for this role, we warmly encourage you to submit your CV along with a cover letter explaining why you would be a great addition to our team. Thank you in advance for your application—we look forward to getting to know you!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...