Services Account Manager

<div class="container-3Gm1a"><b>Overview</b><br><div><p><span>Are you ready to help redefine how we sell services? Join a dynamic, forward-thinking sales team that’s transforming the customer experience. We’re looking for innovative, collaborative professionals who thrive in fast-paced environments, bring informal leadership to the table, and know how to align competing priorities to drive shared success.</span><span> </span></p></div><div><p><span> </span><span>Our organization is all about unlocking value for customers by aligning their business goals with transformative solutions. It goes beyond selling products—it's about building trusted partnerships, understanding customer challenges, and delivering tailored services that drive measurable outcomes. Through consultative engagement, strategic planning, and cross-functional collaboration, services sellers empower organizations to innovate, grow, and succeed in a digital-first world while guiding the AI transformation journey through repeatable and customized cutting-edge solutions powered by Microsoft Cloud and AI. We take pride in embodying Microsoft's mission of empowerment, promoting a growth mindset, inspiring excellence, and fostering a culture of inclusivity where everyone is encouraged to share their unique perspectives and be their authentic selves. By joining our team, you'll have the opportunity to contribute to life-changing innovations that impact billions of people worldwide.</span><span> </span></p></div><div><p><span><span>As a</span><span>n</span><span> </span><span>experienced </span><span>Services Account </span><span>Manager this</span><span> </span><span>role </span><span>will </span><span>give you the opp</span><span>o</span><span>rtunity </span><span>to accelerate your career growth</span><span>, </span><span>be part of a </span><span>high performing </span><span>team and </span><span>develop</span><span>, </span><span>own </span><span>and close </span><span>strat</span><span>egic</span><span> opportunities</span><span> that </span><span>leverage</span><span> AI</span><span> and </span><span>cutting-edge</span><span> solutions</span><span> for customers </span><span>that grow </span><span>consumption.</span><span> </span></span><span><span>This role is flexible in that you can work up to </span><span>100% from home</span><span>. </span></span></p></div><div><p><span>Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</span></p></div><br><br><b>Responsibilities</b><br><div><ul style="list-style-type: disc;"><li><p><span>Lead the consulting virtual account team to bring customer visions to life through consultative selling, active listening, and continuous planning.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Increase Unified penetration through strategic alignment with internal stakeholders and intentional selling.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Identify and sell Industry Cloud solutions that solve customer challenges through co-innovation with partners and Microsoft teams, Including selling the Unified Mission Critical Portfolio and Security Services.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Own the full sales cycle—from lead generation and qualification to deal closure—while driving Cloud consumption through sold projects and programs. Achieving sales targets by Quarter and Full Year.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Leverage digital channels to uncover and develop new business opportunities.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Collaborate across customer and partner networks using a One Microsoft Approach, following established processes and methodologies.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Partner closely with ATU (AE, ATS), STU (SSPs), and CSU (CSAM or CSA) to identify opportunities and drive customer value across MCEM sales stages.</span><span> </span></p></li></ul></div><br><br><b>Qualifications</b><br><div><div><p><span>Required/Minimum Qualifications (RQs/MQs)</span><span> </span></p></div><div> </div><div> </div><div><ul style="list-style-type: disc;"><li><p><span>8+ years industry sales experience in the commercial or public sector (e.g. Finance, Local Government)</span><span> </span></p></li></ul></div><div><ul style="list-style-type: circle;"><li><p><span>OR Bachelor's Degree AND 6+ years industry sales experience in the commercial or public sector (e.g. Finance, Local Government) or related work</span><span> </span></p></li></ul></div><div><ul style="list-style-type: circle;"><li><p><span>OR equivalent experience.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>3+ years consulting solution and Unified sales experience.</span><span> </span></p></li></ul></div><div></div><div><p><span>Preferred Qualifications (PQs)</span> <span> </span></p></div><div><ul style="list-style-type: disc;"><li><p><span>Bachelor's Degree in Business, Information Technology (IT), or related field AND 6+ years industry solution or consulting sales experience in the commercial or public sector (e.g. Financial Services, Local Government) or related work</span><span> </span></p></li></ul></div><div><ul style="list-style-type: circle;"><li><p><span>OR Master's Degree in Business, Information Technology (IT), or related field AND 8+ years' experience in technology sales experience in the commercial or public sector (e.g. Finance, Local Government) or related work</span><span> </span></p></li></ul></div><div><ul style="list-style-type: circle;"><li><p><span>OR equivalent experience</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span> 5+ years consulting services and Unified/ support sales experience</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Proven experience in consultative selling and digital engagement.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Strong leadership and collaboration skills with the ability to manage competing priorities.</span><span> </span></p></li></ul></div></div><div><div><ul style="list-style-type: disc;"><li><p><span>Excellent communication and stakeholder management abilities.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Demonstrated success in driving customer value and business outcomes.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Experience managing complex sales cycles and pre-sales processes.</span><span> </span></p></li></ul></div><div><ul style="list-style-type: disc;"><li><p><span>Familiarity with Microsoft methodologies and Industry Cloud solutions.</span><span> </span></p></li></ul></div></div> <br><br><p>Consulting Account Management IC4 - The typical base pay range for this role across the U.S. is USD $107,600 - $187,500 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,600 - $205,600 per year. </p><p></p> <p>Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:<br><a href="https://careers.microsoft.com/us/en/us-corporate-pay">https://careers.microsoft.com/us/en/us-corporate-pay</a></p><br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><hr><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html"><b><u>requesting accommodations.</u></b></a></p> </div>

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...