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14333 - MSP Account Manager (Remote | U.S.)

June 10, 2026

Job opportunity | Kelly

USA | Business Operations | Full-time

Job Reference: 14333 - Posted 04-Jun-2026

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey, you can apply your knowledge and passion to move people, organizations, and communities forward. You'll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team, we celebrate inclusion, caring, and collaboration. As a company, we value your contribution, we work with integrity, and we always put people first - so your impact really will change lives.

Kelly's Account Manager is responsible for:

Execute and manage contingent workforce programs for multiple clients across industries, fulfilling project needs through effective supplier and vendor sourcing channels.
Oversee program P&L operations for multiple MSP accounts, ensuring targeted profitability and return on sales are achieved.
Maintain hands-on proficiency with VMS tools (IQNavigator, Fieldglass, Beeline, VNDLY) and MSP/CWO operations tools for program management, reporting, and real-time issue resolution.
Provide strong leadership and team management, inspiring and guiding account management teams to achieve targets, collaborate effectively, and grow professionally.
Deliver exceptional customer service by anticipating client needs, implementing value-added solutions, and ensuring satisfaction and loyalty.
Strong attention to detail, ensuring accuracy in data capture and presentation.
Ability to work effectively with peers and stakeholders at all levels to build efficiencies, foster a collaborative team environment, and grow relationships.

Essential Skills, Knowledge & Experiences:

7+ years' experience managing staffing or workforce solutions accounts, including account growth and expansion
Proven track record in complex client environments involving MSP or multi-vendor programs
Advanced proficiency in VMS platforms such as IQNavigator, Fieldglass, Beeline, and VNDLY
Strong financial acumen with the ability to analyze performance and develop growth strategies
Demonstrated leadership and client-facing skills, with expertise in team management and conflict resolution

The annual base pay for this position is $73,875 to $98,500 per year. Final compensation will be based on experience and may vary by geographic location.

Total compensation package including benefits as applicable to the position - understanding that each person has unique professional and personal needs focused on your total well-being. Explore our range of benefits at: Kelly Services | People Regular Staff

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.

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Remote

Skills:
Business Operations, Compensation and Benefits, Conflict Resolution, Customer Relations, Customer Support/Service, Data Collection, Data Quality, Detail Oriented, Leadership, Performance Analysis, Problem Solving Skills, Profit & Loss, Project Management Software, Project/Program Management, Return on Sales (ROS), Sales Management, Strategic Planning, Team Lead/Manager, Team Player, VMS Operating System, Vendor/Supplier Sourcing, Workforce Management

About the Company:
Kelly Services Inc

Finding great work for top talent.

Kelly helps companies recruit and manage skilled workers and helps job seekers find great work in industries such as accounting and finance, education, engineering, government, manufacturing and production, technology, and more.

Since inventing the staffing industry in 1946, we’ve become experts in the many specialties and local and global markets we serve. With a network of suppliers and partners around the world, we connect 450,000+ people with work every year. We ensure companies have the people they need, when and where they’re needed most.

Company Size:
10,000 employees or more

Industry:
Staffing/Employment Agencies

Founded:
1946

Website:

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...