Fire Department Incident Response Expert - Remote

<div><strong>Job Description</strong><br/><br/>In this role, you will work <strong>remotely</strong> in the US. <br/><br/>In this role, you will impact the safety and security of our customers' facilities by providing exceptional support and solutions that meet their fire safety needs. Your commitment to excellence will help ensure that our customers can rely on our systems for their safety and compliance requirements.<br/><br/><strong>Responsibilities</strong><br/><br/><strong>KEY RESPONSIBILITIES</strong><br/><br/><strong>Subject Matter Expertise & Product Guidance</strong><br/><ul><li>Serve as Honeywell's internal expert on fire department operations, dispatch center workflows, CAD systems, station alerting, and fire station software ecosystems.</li><li>Translate operational realities, compliance requirements, and NFPA standards into actionable product requirements.</li><li>Advise product managers and engineers on workflow design, data models, API use cases, and integration needs.</li><li>Evaluate MVP features, test early prototypes, and provide structured feedback to accelerate product-market fit.</li><li>Ensure all new offerings align with installation standards, fire service protocols, and regulatory expectations.</li></ul><br/><strong>Compliance, Standards & Operational Insight</strong><br/><ul><li>Interpret and communicate NFPA standards, dispatch protocols, and fire department operating procedures to cross-functional teams.</li><li>Identify unmet needs in compliance, reporting, incident management, and dispatch workflows that Honeywell's data and software can address.</li><li>Support development of documentation, training materials, and compliance-aligned messaging.</li></ul><br/><strong>Sales & Business Development Enablement</strong><br/><ul><li>Partner with sales and BD teams to articulate the operational and compliance value of new data/API products.</li><li>Join customer meetings as the subject matter expert to build credibility and accelerate deal cycles.</li><li>Help define buyer personas, decision-maker roles, and procurement pathways within fire departments and dispatch centers.</li><li>Support outbound campaigns, customer discovery, and early-stage opportunity qualification.</li><li>Contribute to building the sales process for new offerings, including playbooks, demo scripts, and objection handling.</li></ul><br/><strong>Market Intelligence & Ecosystem Engagement</strong><br/><ul><li>Conduct market research on fire/dispatch software trends, competitive offerings, and integration opportunities.</li><li>Identify potential software and hardware partners that can leverage Honeywell's data and APIs.</li><li>Participate in partnership diligence, including workflow evaluation, technical feasibility, and operational alignment.</li><li>Build rapport with chiefs, IT leaders, dispatch supervisors, and other key decision makers across the fire service ecosystem</li></ul><br/><strong>Internal Leadership & Collaboration</strong><br/><ul><li>Act as a guiding voice for product vision and strategy related to fire and dispatch personas.</li><li>Provide ongoing education to internal teams on fire service culture, terminology, workflows, and constraints.</li><li>Maintain structured tracking of customer insights, feature requests, and market signals</li></ul><br/><br/><strong>Qualifications</strong><br/><br/><strong>YOU MUST HAVE</strong><br/><ul><li>A minimum of 6 years of transferable experience in sales engineering roles, specifically in fire emergency services</li><li>Hands on experience with fire department or dispatch center software systems (CAD, station alerting, fire station management, incident reporting, etc.).</li><li>Deep understanding of NFPA standards, fire department operating procedures, and compliance frameworks.</li><li>Knowledge of installation standards and fire system integration environments.</li><li>Demonstrated ability to navigate and influence the fire/EMS/dispatch ecosystem.</li><li>Experience selling, supporting, or implementing software applications, data products, or APIs.</li><li>Experience in project management and execution within fire safety contexts.</li><li>Understanding of public safety funding models, procurement cycles, and grant processes.</li></ul><br/><br/><strong>WE VALUE</strong><br/><ul><li>Ability to translate technical concepts into operational and business value.</li><li>Strong communication skills-verbal, written, and interpersonal.</li><li>Analytical mindset with strong problem-solving capabilities.</li><li>Experience working with customer IT teams on integrations, data flows, or system deployments.</li><li>8+ years of experience in sales engineering or related roles.</li><li>Experience in project management and execution within fire safety contexts.</li><li>Master's degree in engineering or a related field.</li><li>Prior experience in a fire department, dispatch center, or emergency communications environment.</li><li>Familiarity with CLSS, connected fire systems, or IoT-based life safety platforms.</li><li>Background in product support, technical sales, or solution engineering.</li></ul><br/>The salary range for this position is ($[redacted]00). The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.<br/><br/>This role is INCENTIVE eligible<br/><br/>The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. June 4, 2026<br/><br/>"In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: Benefits at Honeywell"</div>

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...