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FLEX Senior Manager, Content Creation and Management
This is a temporary role.
The Senior Manager, Content Creation and Management, supports day-to-day execution of the Change Management and Communications workstream for the Business Transformation Office’s (BTO) portfolio of projects. This role is a hands-on contributor responsible for creating and publishing content, executing communications through Salesforce Marketing Cloud, maintaining communications tools and governance standards and coordinating editorial workflows that help operations audiences receive clear, accurate and timely information. The Senior Manager develops email and digital content for the BTO’s Salesforce Marketing Cloud and web products, maintains and creates distribution lists in Salesforce Marketing Cloud, administers user roles in the communications portal and monitors and responds to ticket inquiries related to communications tools, access and publishing support. This role partners closely with internal stakeholders across disciplines, including Deployment and Learning, to ensure communications are consistent, on brand and delivered on schedule. This position will regularly interact with senior leaders across the organization and will liaise frequently with key stakeholders.
The core accountabilities for this position are:
- Produce, edit and publish operations-facing communications across Marriott and BTO-specific channels following established standards, templates and review workflows.
- Maintain communications tools and associated governance, including Salesforce Marketing Cloud and the communications portal.
- Support editorial planning and execution by coordinating intake, reviews, approvals, scheduling and readiness for distribution.
- Monitor communications-related tickets, respond within established service levels and escalate issues appropriately.
CANDIDATE PROFILE
Education and Experience
- 4-6 years’ experience in communications – ideally in the hospitality industry – demonstrating a pattern of exceptional performance AND
- 4-year degree from an accredited university in Communications or related major OR
- 8-10+ years of total relevant professional experience in related function, demonstrating progressive career growth and pattern of exceptional performance.
- Experience developing and deploying communications through enterprise tools, including email platforms and intranet or portal environments.
- Experience with Salesforce Marketing Cloud or a similar email marketing platform, including distribution list management and basic reporting.
- Demonstrated ability to write clear, concise, logically structured business communications for diverse audiences.
- Experience supporting editorial processes such as content intake, version control, approvals, calendars and publishing standards.
- Experience supporting global or multi-region communications is a plus.
- Experience with website content creation and content management systems is a plus
- Experience supporting transformational change efforts, large-scale deployments or operational communications is a plus.
CORE WORK COMPETENCIES
Leadership • Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. • Problem Solving and Decision Making - Identifies and understands issues, problems and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems and chooses a course of action. • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Execution • Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. Building Relationships • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards. • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results and ensures employees are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit. • Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges. • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. •
Basic Competencies - Fundamental competencies required for accomplishing basic work activities. o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers). o Mathematical Reasoning - Adds, subtracts, multiplies or divides quickly, correctly and in a way that allows one to solve work-related issues. o Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences. o Reading Comprehension - Understands written sentences and paragraphs in work related documents. o Writing - Communicates effectively in writing as appropriate for the needs of the audience.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
