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Reservations Agent (Remote Opportunity within US)

June 10, 2026

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Park Hyatt Beaver Creek Resort and Spa | With sweeping views from the base of Beaver Creek Mountain, Park Hyatt Beaver Creek Resort and Spa redefines the summer getaway in Colorado’s Vail Valley. Embrace Vail’s finest golf courses, whitewater river rafting, fly fishing and scenic hiking trails—all just outside our doorstep. Park Hyatt Beaver Creek Resort and Spa is seeking colleagues with unmatched service. We care for people so they can be their best.

The Reservations Agent is responsible for converting direct reservations requests to the hotel’s reservation line into loyal hotel guests. Primary responsibilities include monitoring of own reservation conversion rate and upselling resort suites, activities and other revenue opportunities.

Responsibilities include providing personalized service to hotel guests and making accurate reservations. Consistent and clear communication with guests, reliability, and customer service are key to this position’s success.

Functions:

Take reservations phone calls as needed
Maintain high level of knowledge of the resort offerings, accommodations and departments.
Provide assistance with commission payouts alongside Hyatt Commissions Helps Desk.
Act as liaison between guest and operations to include reservations details that may include:
- Guest special needs and request.
- Arrival and Departure times.
- Handling any booking issues within Reservations Department and Front Desk.
Submit orders into hotel’s amenity system for personalized welcome amenities and welcome cards for VIP’s.
Attend regular training meetings with Reservation Supervisor to review booking trends, patterns, booking objections, and other information that would enhance direct sales efforts.
Coordinate billing for clients as needed
Post reservation deposits as needed
Review reservations made daily and block accordingly
Work with Director of Revenue on inventory issues and opportunities

The pay rate for this position is $21.00 per hour, plus opportunity for monthly incentives. Actual pay will be commensurate with experience. The schedule for this position is Monday - Friday 8AM - 4:30PM. This can be a remote role within the U.S.

Why Work at Hyatt?

Enjoy free employee meals in our employee cafeteria
Discounted & Complimentary Hotel Room Nights
Medical Dental and Vision Insurance (full-time colleagues)
Retirement savings plan
401k
Basic Life Insurance
After your first full year with Hyatt you will receive 2 weeks of paid time off
Excellent training and professional development
Opportunities to work around the world with Hyatt Hotels and Resorts
Ski Pass Reimbursement!

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Click here to spend a ‘day in the life’ of a hospitality professional at a full-service hotel via our virtual reality experience.

Qualifications

Excellent attention to detail and exceptional organizational and time management skills
Must be results- oriented and able to convey data-based information and ideas clearly
Must be effective in handling problems in the workplace, including identifying, anticipating, preventing and solving problems as necessary
Refined verbal and written communication skills
Must be proficient in general computer knowledge with advanced excel skills
1+ years Hotel experience preferred
Knowledge of Hyatt's reservation systems and procedures preferred
HyRes knowledge preferred

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...