Airbnb Reception / Customer Service

We are looking for an energetic and guest-centric Front Desk Staff member to join our AIRBNB Hospitality Team Member. He or her is role pivotal in enhancing the guest experience and creating a warm, welcoming environment for all visitors.

Responsibilities include promptly responding to guest inquiries via phone, email, and chat, managing check-in and check-out processes, assisting with reservations, and offering valuable information about the property and local attractions.

Reception Duties

  • Greet and welcome visitors in a courteous and professional manner
  • Manage front desk operations and ensure a presentable reception area
  • Answer and direct incoming phone calls promptly
  • Register visitors and issue visitor passes where applicable
  • Handle incoming and outgoing mail, parcels, and courier services
Customer Service Responsibilities
  • Attend to customer enquiries via phone, email, WhatsApp, or walk-in
  • Provide accurate information on company products, services, and policies
  • Handle customer complaints and feedback professionally and escalate when necessary
  • Follow up on customer requests to ensure timely resolution
  • Maintain customer service records and logs
Interested can message 016-2582563 for interview. Job Types: Full-time, Permanent, Contract

Contract length: 12 months

Benefits

  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • EPF / SOSCO provided
Benefits:
  • Free parking
  • Maternity leave
  • Parental leave
  • Professional development
Work Location: In person Pay: RM2,200.00 - RM2,400.00 per month

Benefits

  • Free parking
  • Maternity leave
  • Parental leave
Work Location: In person
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