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Sandwich Artist (Subway KTCC Mall)
JOB TITLE : SANDWICH ARTIST
REPORTS TO : SR. SANDWICH ARTIST / ASSISTANT MANAGER / RESTAURANT
MANAGER / MULTI UNIT MANAGER / OWNER
PRIMARY OBJECTIVE OF POSITION:
Greets and serves guests in a warm and friendly manner, prepare and handle food products in a safe and responsible manner, suggestively sell food and beverage products, maintains food safety and sanitation standards, complete light paperwork.Exceptional customer service is a major component of this position.
ESSENTIAL FUNCTIONS / KEY RESPONSIBILITIES & ACCOUNTABILITIES:
- Serves and creates a warm and welcoming atmosphere for the guests and team members.
- Greets guests and prepares their orders neatly, accurately and in a timely manner. Uses Point of Sale system/cash register to record the order and computes the amount of the bill, collects payment from guests and makes change.
- Informs guests about Subway Listens and gives a warm farewell with an invitation to come back.
- Demonstrates a complete understanding of menu items and explains it to guests accurately. Suggestively sell to increase sales and introduces new LTO products to guests. Exhibits a cheerful and helpful manner when dealing with guests.
- Checks temperature and freshness of food products in the sandwich unit area. Restock items to ensure a sufficient supply throughout the shift.
- Understands and adheres to proper food handling and safety and sanitization standards while preparing food, while serving food and while cleaning up work area.
- Understands and adheres to all quality standards, formulas and procedures as outlined in the SUBWAY
- Performs cleaning duties and housekeeping duties as directed.
- Be fully responsible for the loss of money, bread, food and beverage products damaged property during your shift due to mishandling and / or negligence.
- Be fully responsible of the safety and privacy of your assigned Employee ID. Sharing of Employee ID is prohibited.
- Performs cash drops as and when prompted by the POS system when assigned the Cashier duty and maintains a balance till throughout the shift.
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary.
- Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position
- Maintains a favourable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness
- Works as a team player by assisting other employees to complete tasks when necessary or when the shift becomes unexpectedly busy.
- At all times provides a favourable image of SUBWAY to promote its aims and objectives and foster and enhance public recognition and acceptance of all its area of endeavour
- Maintains a professional appearance and grooming standards as outlined in the SUBWAY Operations
- Performs light paperwork duties as assigned.
- Completes online coursework on the University of SUBWAY as directed.
❑ Neatly dressed, well-groomed
❑ Clean uniform always worn to standards
❑ Stands/walks during entire shift (6-8 hrs)
❑ Reaches, bends, stoops and wipes
❑ Able to lift - up to 5kg frequently and up to 15kg occasionally
❑ Able to hear guest’s orders and needs amid loud background noise
❑ Able to verbalize menu items clearly to guests while taking their orders or responding to their requests
❑ Able to use Point of Sale system to place orders
❑ Able to accurately make cash, QR or credit card transactions and balance the till at the end of shift
❑ Able to communicate on Subway Listens platform and invite guests to give service feedback
❑ Able to perform bread and carrier inventory at every shift
❑ Able to complete product preparation in a safe and timely manner
❑ Able to take food temperature accurately, perform corrective actions and keep records
❑ Able to work any area of the restaurant when needed
❑ Able to pass Sandwich Artist Evaluation
❑ Completes assigned courses / curriculum on University of Subway: o Sandwich Artistry 2 o Handling Cash Course o Create Great Together
Job Types: Full-time, Part-time, Permanent
Pay: RM1,700.00 - RM1,850.00 per month
