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Customer Account Manager - Foodservice at Retail (REMOTE)
The Nestlé Professional Solutions at Nestlé USA leverages its position as the world's largest food and beverage company to bring brands that you enjoy in your home, to other areas of your life such as the workplace, restaurants, hotels, and your neighborhood College or University. Our portfolio of products and solutions includes beloved brands such as Stouffer's, Coffee mate, Nescafé, and Starbucks. With our extensive networks and industry knowledge, we offer unparalleled support and guidance to foodservice operators, ensuring their success in a competitive market.
We strive to contribute to a healthier future by providing the finest ingredients and operational knowledge to every type of foodservice operation. The strength of our trusted brands is supported by a team of skilled professionals who are dedicated to deepening their industry experience. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate creative, branded food and beverage solutions that address a wide variety of needs.
Our employees thrive on opportunities to grow and develop within the food-service industry, ensuring that we are always at the forefront of industry trends and innovations.
This position is not eligible for Visa Sponsorship. Position Summary The Customer Account Manager (CAM) – Foodservice at Retail, West (FS@R) is responsible for delivering profitable growth by leading national and regional customer relationships across
C-Store, Grocery Deli, and Commissary Bakery customers within the Western United States. This role owns end-to-end commercial leadership for assigned national accounts and is accountable for growth through pipeline development, customer-led innovation, joint business planning, and disciplined execution .
National accounts include, but are not limited to Oxxo, Maverik, AM/PM, Raley’s, and Safeway/Albertsons . The CAM serves as the primary point of contact for these customers, partnering cross-functionally to unlock menu innovation, back-of-house solutions, and differentiated foodservice offerings that drive customer traffic and margin accretion.
This is a remote role. The ideal candidate will be located in the Western US, with proximity to a major airport. Up to 50% travel is required.
Key Accountabilities & Responsibilities Customer & Commercial Leadership
- Owns executive-level relationships with decision-makers across assigned national and regional FS@R customers
- Leads customer strategy development, including Joint Business Plans (JBPs), annual growth plans, and long-range opportunity pipelines
- Acts as the voice of the customer, translating insights into actionable category, brand, and innovation strategies
- Deeply understands customer operating models across deli, bakery, commissary, and foodservice formats
- Owns and manages a robust Salesforce pipeline (≥4x annual growth target) across Core, Innovation, and Custom solutions
- Delivers documented new business wins and innovation launches across hot foods, prepared meals, bakery, and beverage platforms
- Partners with Brand, Commercial Development, and Culinary teams to bring customer-ready, scalable solutions to market
- Leads RFPs, rollouts, tests, and regional-to-national expansion opportunities
- Leads pricing strategy, contract negotiations, and program development in partnership with RGM and Finance
- Ensures timely and disciplined execution of pricing actions, promotional programs, and customer funding
- Owns forecasting accuracy, customer performance tracking, and gap-to-plan mitigation
- Leads broker execution across assigned customers and geographies, ensuring alignment to customer priorities and KPIs
- Collaborates cross-functionally with Brand, RGM, Supply Chain, Deployment, Finance, and the Business Solution Center (BSC) to ensure flawless execution
- Oversees order-to-cash performance and service level excellence
- Conducts regular pipeline, forecasting, and performance reviews with leadership
- Leads customer innovation presentations, line reviews, and growth strategy updates
- Travels to customer headquarters and field operations; conducts virtual engagements as required
- Maintains Salesforce opportunity hygiene, risk assessment, and forecasting accuracy
- Executes customer-specific initiatives including seasonal programs, menu conversions, and regional launches
