Digital Shelf Specialist

Job Location

BOSTON GO & TECH CENTERJob Description

Role Summary

We are seeking a Digital Shelf Specialist. The Digital Shelf Specialist is responsible for ensuring our products are accurate, compelling, and conversion-ready at Amazon. This role monitors and improves product detail page (PDP) quality, resolves content issues quickly, and supports conversion optimization efforts through ongoing content enhancements, digital shelf analytics, and cross-functional coordination.

Key Responsibilities

Digital Shelf Quality & Content Health

  • Monitor PDP content health and accuracy (titles, bullets, descriptions, images, attributes, enhanced content).

  • Identify and remediate issues such as missing content, incorrect claims, outdated pack/size, incorrect taxonomy, broken variations, or suppressed listings.

  • Ensure product data and imagery meet retailer requirements and internal brand standards.

Content Updates & Publishing
  • Execute content updates via syndication platforms (e.g., Salsify, Syndigo, 1WorldSync) and/or retailer portals.

  • Refresh copy based on brand strategy, SEO best practices, retailer guidelines, and compliance requirements.

  • Manage brand store presence across portfolio.

Issue Management & Escalations
  • Triage and resolve digital shelf tickets related to content, catalog, availability signals, and brand presentation.

  • Coordinate with retailers, internal sales teams, and agencies to close issues within SLA targets.

  • Document recurring root causes and recommend process improvements.

Performance & Insights
  • Track KPI performance including content completeness, share of search, conversion rate, ratings/reviews, and sales impact.

  • Provide weekly reporting and insights on key content opportunities and competitor benchmarks.

  • Support experimentation and learning agenda (A/B tests where supported).

Buy Box Monitoring & Recovery
  • Monitor Buy Box ownership continuously using Amazon tools and third-party trackers.

  • Identify Buy Box losses (pricing, availability, 3P competition) and escalate internally or through Amazon support.

  • Partner with sales teams to address vendor term issues, availability challenges, and rogue 3P disruption.

Job Qualifications

Qualifications

Required

  • Associates’ degree or equivalent experience.

  • 2+ years experience in eCommerce, digital merchandising, or product content operations.

  • Strong attention to detail; ability to manage multiple SKUs and priorities at once.

  • Comfort working in spreadsheets and dashboards (Excel, Power BI/Tableau).

Preferred
  • Experience with content syndication tools (Salsify, Syndigo, 1WorldSync, Plytix).

  • Familiarity with digital shelf analytics (Profitero, Stackline, Data Impact, CommerceIQ, Helium 10).

  • Experience with retailer portals (Amazon VC/SC, Walmart Item 360, Target Partners Online).

Core Competencies
  • Detail-oriented execution, strong follow-through, cross-functional collaboration, data-driven problem solving, bias for action.

Compensation for roles at P&G varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At P&G compensation decisions are dependent on the facts and circumstances of each case. Total rewards at P&G include salary + bonus (if applicable) + benefits.

Your recruiter may be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the hiring process.

We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Immigration Sponsorship is not available for this role. For more information regarding who is eligible for hire at P&G along with other work authorization FAQ’s, please click HERE.

Procter & Gamble participates in e-verify as required by law.

Qualified individuals will not be disadvantaged based on being unemployed.

We will ensure that individuals with disabilities are provid

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...