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[Remote] Customer Service Representative
Note The job is a remote job and is open to candidates in USA. CVS Health is committed to building a more connected and compassionate health experience. They are seeking a compassionate Customer Service Representative to assist customers with their benefits and claims, ensuring high levels of customer satisfaction through effective communication and problem-solving. The role involves actively listening to customer needs, resolving inquiries, and educating customers about available resources. Responsibilities Actively listen and be an advocate for customers, understand their needs and provide guidance and support Resolve customer inquiries and issues efficiently while documenting all interactions Educate customers about available resources and assist them in navigating their options Anticipate customer needs and provide proactive solutions to enhance satisfaction Collaborate with team members and other departments to address service issues and improve outcomes Document all customer correspondence and maintain confidential records of patient information Follow policies, procedures, and the CVS/Aetna Code of Conduct Skills 6+ months of customer service experience Basic computer skills Must live in Arizona, Colorado, Montana, New Mexico, Utah, Wyoming, Idaho, Oregon, Washington, or Nevada High-speed internet access with adherence to workplace model and potential telework agreements Willingness to work specific hours, with flexibility 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role 1+ years of claims, provider, dental, medical or other related healthcare experience Microsoft office experience preferred Benefits $2,000 sign-on bonus after 9 months of service. Must remain continuously employed for a minimum 12 months. Comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. Medical, dental, and vision coverage Paid time off Retirement savings options Wellness programs Other resources, based on eligibility New colleague orientation to learn about our company and your role. Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported. A supportive and inclusive culture that will allow for continuous learning and growth. Ongoing coaching and mentoring support. Equipment and resources needed to complete assigned work. Company Overview CVS Health is a health solutions company that provides an integrated healthcare services to its members. It was founded in 1963, and is headquartered in Woonsocket, Rhode Island, USA, with a workforce of 10001+ employees. Its website is https//www.cvshealth.com/.
