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[Remote] Customer Success - Implementation & Enablement Manager
Note The job is a remote job and is open to candidates in USA. Tread is an AI-native operating system for the construction materials logistics market, seeking a Customer Success - Implementation & Enablement Manager. This role is responsible for coordinating customer onboarding, creating training materials, and ensuring frontline workers are confident in using the product through hands-on training and support. Responsibilities Coordinate the Onboarding Motion Own the manual touchpoints, timelines, and handoffs that move new customers through implementation — keeping every onboarding on track and making sure nothing falls through the cracks Own the Enablement Content Create and maintain the training materials, guides, and content that power our self-service onboarding system — you're the content owner; ops builds the system around what you produce Own customer relationships from Closed/Won until their end-to-end platform goals are reached Train the Front Line Get on-site with drivers, foremen, dispatchers, and operators — the people who use Tread every day — and make sure they actually know how to use it with confidence. This is hands-on, in-the-field work with new and active customers alike Lead Customer Enablement Events Plan and host customer events focused on enablement and adoption — from logistics to content to follow-through — for both new and existing clients Detect and Recover Stalls Monitor progress across active onboardings and customer accounts, catch customers going quiet, and intervene early — before a slow start becomes an at-risk relationship Own the Metrics That Matter Drive time to value, onboarding NPS, early churn rate, stall rate, and self-onboarded % — these numbers tell you whether the content is working, the training is sticking, and customers are making it through on their own Skills Excitement to travel frequently — our customers aren't local and the most important work happens on-site 3–6 years in customer implementation, onboarding, solutions consulting, or technical customer success at a B2B SaaS company Direct experience training frontline workers — drivers, operators, field teams — not just software users in conference rooms Experience running multi-phase implementation projects from kickoff through full adoption — not just go-live Strong content creation skills — you can translate complex workflows into clear, usable training materials in partnership with Marketing for design Strong project management instincts — you can run multiple customer engagements, coordinate events, and juggle competing priorities without dropping the ball Comfortable in any room — as effective with a dispatcher in a truck yard as with an ops lead in a boardroom Benefits Offers Bonus Eligible for a performance bonus tied to onboarding and customer success KPIs. Company Overview Tread is the easiest and most powerful Construction Materials Platform. It was founded in 2024, and is headquartered in San Francisco, California, US, with a workforce of 11-50 employees. Its website is https//tread.ai.
