[Remote] Senior Director, IT Infrastructure and Operations

Note The job is a remote job and is open to candidates in USA. ConnectWise is an industry and global leading software company dedicated to the success of technology solution providers. They are seeking a Senior Director of IT Infrastructure & Operations to lead and modernize their global technology environment, ensuring secure, scalable, and reliable infrastructure that enhances customer experience. Responsibilities Build and lead a global team of managers and technical experts across infrastructure, cloud, network, and IT operations Foster a high-performance, collaborative, and resilient team culture Own and execute our IT infrastructure strategy aligned to business priorities Lead cloud adoption and optimization across AWS, Azure, or GCP Champion automation and DevOps to improve efficiency and scalability Ensure highly available, secure, and reliable infrastructure services Drive continuous improvement through strong SLA/KPI management Oversee incident, problem, and change management processes Partner with Security and Engineering to ensure compliance and risk mitigation Lead disaster recovery and business continuity planning Engage with executive leadership on strategy, priorities, and risk Collaborate cross-functionally across IT, Security, Engineering, and Business teams Manage key vendor relationships and ensure value delivery Skills 12–15+ years of IT infrastructure and operations experience 7–10+ years of leadership experience, including managing leaders Experience in enterprise, global environments Bachelor's degree in IT, Computer Science, Engineering, or related field (Master's preferred) Proven experience leading global infrastructure and operations teams at scale Deep expertise across enterprise infrastructure, cloud platforms, networking, and ITIL-based operations Strong track record driving cloud transformation, automation, and modernization initiatives Executive presence with the ability to influence senior leaders and stakeholders Experience managing budgets, vendors, and optimizing costs Strong decision-making skills in complex, high-impact environments Master's degree in IT, Computer Science, Engineering, or related field Certifications such as ITIL, AWS/Azure, CISSP, or TOGAF are a plus Company Overview ConnectWise is a software company that transforms how technology solution providers build, manage, and grow their businesses. It was founded in 1982, and is headquartered in Tampa, Florida, USA, with a workforce of 1001-5000 employees. Its website is http//ConnectWise.com. Company H1B Sponsorship ConnectWise has a track record of offering H1B sponsorships, with 3 in 2026, 2 in 2025, 4 in 2024, 1 in 2023, 2 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...