[Remote] Software Engineer, Customer Insights

Note The job is a remote job and is open to candidates in USA. Pantheon is a company that powers over 300,000 websites globally and emphasizes ownership and impact among its team members. They are seeking a Software Engineer to develop customer-facing observability features, transforming raw data into actionable insights within their product. This role involves building backend systems and collaborating with cross-functional teams to enhance product analytics capabilities. Responsibilities Create backend systems that transform raw observability data from platforms like New Relic, Grafana, and Cloudflare into clear, actionable insights surfaced directly in our product Work on Portfolio Insights, OpenTelemetry exploration, and product analytics capabilities Build features customers interact with daily, not internal tooling Skills 3+ years of experience building production services and features Go experience is a plus (or similar systems language) Comfortable working in React and TypeScript and GraphQL Comfort with BigQuery/SQL and with Python for data work Experience with observability platforms (New Relic, Grafana, Datadog) Experience with RESTful APIs and distributed systems Comfort with ambiguity; you'll be defining what 'meaningful insights' means to customers Pragmatic approach to balancing performance, cost, and delivery speed Care about what users see, not just APIs Good collaboration skills to work with product, design, and cross-functional teams Desire to learn observability concepts on the job (we have domain experts on the team to teach you) Benefits Industry competitive compensation and equity plan Flexible time off, sick days, and 13 paid holidays Comprehensive medical insurance including Health, Dental and Vision Paid parental leave (plus fertility, adoption and other family planning benefits) In-office workspace (San Francisco & Chicago) Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development Events and activities both team-based and company wide that inspire, educate and cultivate Company Overview Pantheon is a website operations platform that provides custom application services. It was founded in 2010, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is https//pantheon.io.

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